Refunds & Returns, Terms & Conditions
Errors and omissions
Whilst every effort has been made to ensure that services, product and prices are accurate and clearly detailed, The Y-Strap.com shop accepts no liability for any errors or omissions. If you have any questions or disputes with your order, make sure you have filed this via email/telephone within 30 days of your purchase.
Shipping And Handling
Most orders are delivered by AirMail, therefore please ensure we have the correct postal address, including correct postal code. Most orders will need to be signed for upon delivery. Orders taken before the cut-off time (2.00pm) will be despatched within 3 business days, subject to credit card approval and availability.
All clients will be issued a tracking number (if available to their country) after shipping.
The time for your order to arrive after shipping will depend on your location. Orders to the US and EU typically take 5-8 working days after postage takes place. Other international locations depend on couriers available.
We do not take responsibility for delays in shipping that are due to courier issues, customs delays or any other delay that is not related to our shipping date.
Items out of stock
Where stock is unavailable, the customer will be informed by email/telephone with the opportunity to choose an alternative, to accept an immediate refund, or to wait for replenished stock.
Refunds / Returns
If for any reason you are not entirely satisfied with your Y-Strap then it may be returned within 15 days of receipt providing it is in its original packing, unused and in a re-sellable condition. We will however only refund the price of the item and not the original postage or indeed the cost of the return postage, this is in accordance with the distant selling regulations. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value, and you should be able to provide proof of returning, i.e. tracking reference or courier consignment number etc.
If the item however is faulty you will be re-imbursed the full amount. After this 7 day cooling off period any returns will be at our discretion. Should any item be faulty, contact us by email to arrange a return and we will dispatch a replacement/investigate the fault. Your statutory rights are unaffected.
Although we take great care in making sure that the colours in our pictures and descriptions are as accurate as possible, sometimes the colour and size representation of the product within our site and the colour and aspect within screen and browser resolution/calibration may vary which may result in a slight variance when the product arrives. Please have this in mind when making your purchase we will not be responsible for this issue.