Frequently Asked Questions (FAQs)
How fast will I get my order?
All orders are sent within 3 business days after the order is placed, usually on the same day. Shipping times will depend on your location.
Orders to the USA and EU take 3 – 7 business days to be delivered.
To speed things up, you can choose “Express shipping” when buying your Y-Strap.
Express shipments need to be picked up by special express couriers and can therefore only ever be picked up the next working day.
Once your parcel shows as delivered in the tracking, your order is completed in our system. Please contact the courier immediately in case you cannot locate your delivered parcel (to find out if e.g. it has been left for you at reception, a back porch etc.). If you contact us more than seven days after the delivery scan to claim a parcel has not been delivered, we will send you a replacement unit but you will have to pay for the cost of shipping.
How do I track my order?
In the first notification email about your goods being sent, you will see two Correos tracking numbers. Please use the Correos tracking number that ends in LX…ES only, not the number that has another letter after the “ES”.
Using this tracking number your order can then be tracked at https://www.17track.net for all countries, and at all the correlating national postage websites(USPS, Royal Mail, DHL…)
For standard shipping to the US, e.g. check your Correos tracking number “LX….ES” from the email here: https://tools.usps.com/go/TrackConfirmAction_input
Please check the emails you receive after placing your order for further information.
For orders shipped with DHL/Zeleris (e.g. orders to US/ Canada/Australia): You will first receive an email with a tracking reference for DHL’s partner Zeleris. This reference is not your final tracking number, please discard it. As soon as DHL is in posession of your parcel, you will recieve further email updates from them that contain the final DHL tracking number and their delivery estimate.
I am trying to purchase and “There are no shipping options available.”
How can I solve this?
When introducing the postal code please make sure that you respect the space/s between characters:
- UK customers please write “AB1 CD2” instead of “AB1CD2”.
- Swedish customers please write “123 45” instead of “12345”.
- Canadian customers please write “A1B 2C3” instead of “A1B2C3”.
- Greek customers please write “123 45” instead of “12345”.
- Irish customers please contact us at firstname.lastname@example.org to help you through the process regarding the Eircodes.
If you are still having problems placing your order, please do not hesitate to contact us at: email@example.com
Where are products shipped from?
Our products are shipped from sunny Seville, in Spain, Europe. Our company is based in the beautiful region of Andalusia. See more at https://en.wikipedia.org/wiki/Andalusia
How do you manufacture Y-Straps at Y-Strap.com?
All Y-Straps are handmade by skilled technicians at our local facility in Seville. All items are quality checked individually before being packed and sent. We’re happy to receive any comments to improve our quality and service at firstname.lastname@example.org
Can I return my Y-strap?
We have a full refund policy for returns posted to us within 14 days of receiving our product (please find more information at Refunds & Returns). Should you receive a faulty product or otherwise not be satisfied, please contact us via email@example.com and we will guide you through the return process.
Do I need to pay for customs?
Orders to EU-customers are duty-free.
US orders are duty-free up to $800 with Standard Shipping (https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info).
Other countries can potentially raise taxes at customs, although it is not common that the Y-Strap gets stopped in customs.
Customs clearance can sometimes hold up packages. The customer must pay any applicable customs fees or taxes at the time of receipt.
If you refuse an international package or do not collect it from customs, the customs fees and return shipping are billed back to us. Any charges that we incur will be deducted from your refund.
Do I get a discount for bulk Y-strap orders?
Feel free to contact us at firstname.lastname@example.org and we will try to tailor a special order for your needs4